Shipping Policy

Welcome to COSMICVEDA. We aim to provide a convenient and reliable delivery experience for customers across India. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may vary depending on product availability, supplier processing, order verification, holidays, or other operational circumstances.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Destinations

COSMICVEDA primarily serves customers within India. Delivery availability depends on the shipping destination, courier coverage, and product availability.

Some locations may require additional delivery time or may not be serviceable by our shipping partners.

3. Estimated Delivery Time

Estimated delivery times are generally as follows:

• Order processing: 1–3 business days.

• Standard delivery: Approximately 5–12 business days after dispatch.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, supplier, courier partner, weather, public holidays, and other circumstances beyond our reasonable control.

Where a different delivery estimate is provided on a product page or at checkout, that information may apply to the relevant order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the product page, at checkout, or before the order is confirmed.

Shipping charges may vary according to the product, delivery location, order value, or available shipping method.

Any shipping promotion or free-shipping offer will be subject to its stated conditions.

5. Order Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

Tracking updates may take some time to appear in the courier's system. Customers can use the available tracking information to check the progress of their shipment.

6. Delayed Shipments

Although we make reasonable efforts to fulfil orders on time, delays may occur due to courier operations, weather conditions, public holidays, high order volumes, supplier delays, or other unforeseen circumstances.

If your order appears significantly delayed, please contact our support team with your order details so we can review the situation.

7. Incorrect or Incomplete Shipping Address

Customers should carefully check their shipping information before completing a purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional delivery attempts or reshipping may be subject to the circumstances and any applicable charges disclosed to the customer.

8. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or appears incomplete, please contact our support team within 48 hours of delivery where possible.

Include your order number and relevant photographs or videos, if available. We will review your request and provide guidance under our Return & Refund Policy and applicable consumer protection requirements.

9. Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, supplier arrangements, or fulfilment requirements.

If an order contains multiple products, they may arrive at different times. Where tracking is available, separate tracking details may be provided.

10. Delivery Attempts and Undeliverable Packages

Customers should ensure that someone is available to receive the package when required and that the shipping address and contact information are accurate.

If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, or other delivery issues, please contact our support team to discuss available options.

Any refund or reshipping decision will be handled in accordance with the applicable policy and Indian law.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or dispatched, cancellation may no longer be possible. Eligible cancellations and refunds will be handled under our Return & Refund Policy.

12. Contact Us

For shipping questions, order updates, or delivery concerns, please contact COSMICVEDA:

Email: cosmicvedasupport@gmail.com

Phone: 9326425962

We appreciate your patience and thank you for shopping with COSMICVEDA.

13. Policy Updates

COSMICVEDA may update this Shipping Policy from time to time. Any changes will be published on this page with a revised update date.