Return & Refund Policy

At COSMICVEDA, we want our customers to have a smooth and satisfying shopping experience. This Return & Refund Policy explains the conditions for returning products, requesting refunds, and reporting issues with orders placed through our website.

1. Return Eligibility

Customers may request a return if an item arrives damaged, defective, incorrect, or otherwise qualifies under our applicable return conditions.

To be eligible for a return:

• The product should be unused and in its original condition, where applicable.

• Original packaging, accessories, and included items should be retained where reasonably possible.

• Proof of purchase or order details must be provided.

• The return request must be submitted within 7 days of delivery.

Some products may be ineligible for return due to hygiene, personalization, product-specific conditions, or applicable legal requirements. Any such restrictions will be communicated where applicable.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact our support team within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs or videos where relevant. We will review your request and advise you on the available resolution.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate remedy.

3. Refund Policy

Approved refunds will generally be processed to the original payment method where possible.

After approval, please allow 5–10 business days for the refund to be processed by us. The time required for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

If a refund has not appeared after the expected processing period, please contact our support team.

4. Return Shipping Costs

If a return is required because an item arrived damaged, defective, or incorrect, COSMICVEDA will review the circumstances and provide appropriate instructions regarding return shipping.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Please do not send a product back before receiving return instructions from our support team.

5. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been processed, dispatched, or handed over to a delivery partner. If cancellation is no longer possible, the applicable return policy will apply.

Any eligible refund for a cancelled order will be processed to the original payment method where possible.

6. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products specifically identified as non-returnable before purchase.

• Personalized or made-to-order products, except where a return or remedy is required by applicable law.

• Products that cannot be returned for hygiene or safety reasons after opening, where legally permitted.

These exclusions do not limit any mandatory rights available to customers under applicable law.

7. Exchanges and Replacements

Exchanges or replacements may be offered depending on product availability and the circumstances of the request.

If the requested product is unavailable, our support team will explain the available alternatives, which may include an eligible refund.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an order is returned or delayed because of incorrect or incomplete information, please contact our support team to discuss the available options.

Any additional shipping charges will be handled in accordance with the circumstances and applicable law.

9. How to Request a Return or Refund

To request a return, replacement, or refund, contact our support team with:

• Your order number.

• The product name.

• The reason for your request.

• Supporting photographs or videos, if applicable.

Email: cosmicvedasupport@gmail.com
Phone: 9326425962

Please wait for our response and return instructions before shipping any product back.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

11. Changes to This Policy

COSMICVEDA may update this Return & Refund Policy when necessary. Any updates will be published on this page with a revised date.

Thank you for shopping with COSMICVEDA.